Beginner · 30 min · 5 steps
Which drivers cancel too many rides? A fair way to check
Kiran Varma, Fleet Operations Analyst at CityRide Mobility
It is Friday, 2:30 PM. Kiran Varma is an operations analyst at CityRide Mobility, a ride app with over 25,000 autos and cabs across South India. The general manager of Bangalore operations has called an urgent meeting. Last month, customer satisfaction scores (NPS) in central Bengaluru fell by 14 points. Many passengers complained that drivers cancel after accepting a ride.
The question
How do we work out each driver's completion and cancellation percentages in Pandas, and find the drivers who need help?
- Mobility analytics
- Pandas aggregation
- Lambda functions
- Driver metrics
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